Most companies are today totally dependant on reliable IT technology, but relatively few have systems, in place to effectively manage their IT Infrastructure.

The HITS IT Helpdesk Manager application has been specifically designed to address this need.

The system is accessible to every PC throughout the organisation, allowing individual users to log their IT maintenance issues. The system then helps the IT Team to prioritise the calls received based on criticality, and to track the progress of each call until they have been resolved 100%.

For managers, the system furnishes an accurate overview of the calls logged, so that areas like resource allocation (response time) and preventative maintenance can be addressed. Ultimately, IT Helpdesk Manager is a driver which can be used to improve the Quality of Service provided by the IT Team, which in turn results in less productive manhours being lost due to IT related issues.

In a world where time is money, can your company really afford to be without the IT Helpdesk Manager?!