Engineering design and detailing company?!
HITS Engineering Helpdesk Manager is for you.

The system was originally designed with steel fabricators in mind, who invariably have multiple workshops, project sites and engineering offices spanning one or more continent. Being an on-line system, queries can be raised from anywhere and quickly routed to the correct source. In providing visibility to the queries raised, delays to either fabrication or erection can be minimised, resulting in higher levels of customer satisfaction.

HITS Engineering Helpdesk Manager is also equally applicable to other engineering trades. Any organisation which needs to respond and close out to customer queries in a time sensitive manner can benefit from the use of this system.

For managers, the system provides a window on the queries arising, so that these can be addressed at root cause, via improvements in training or technology, or by more stringent adherence to existing procedures.

In short, if you want to improve your levels of service to your customers, Engineering Helpdesk Manager is the solution for you.